Privacy | OTTER Group

At Otter Group Pte. Ltd., we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect:

1.1. Personal Information: When you use our services or interact with us, we may collect personal information such as your name, email address, phone number, address, and payment details.

1.2. Usage Information: We may automatically collect certain information about your device and how you interact with our website or services, including your IP address, browser type, pages visited, and other usage data.

1.3. Location Information: With your consent, we may collect information about your location when you use our mobile applications or services to provide location-based features.

1.4. Cookies: We use cookies and similar technologies to enhance your experience, analyze trends, and administer our website. You can control cookies through your browser settings.

2. How We Use Your Information:

2.1. To Provide Services: We use your information to process orders, deliver products, and provide customer support.

2.2. To Communicate: We may use your contact information to send you updates about our products, promotions, and events. You can opt-out of these communications at any time.

2.3. To Improve Our Services: We analyze usage data to understand how our website and services are used and to improve their functionality and performance.

2.4. For Marketing: With your consent, we may use your information for marketing purposes, including targeted advertising and personalized offers.

3. Information Sharing:

3.1. Third-Party Service Providers: We may share your information with third-party service providers who help us operate our business, such as payment processors, delivery services, and marketing agencies.

3.2. Legal Compliance: We may disclose your information when required by law or to protect our rights or the rights of others.

4. Data Security:

4.1. We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

5. Data Retention:

5.1. We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

6. Your Rights:

6.1. You have the right to access, correct, or delete your personal information. You can also object to the processing of your information or request restrictions on its processing.

7. Children's Privacy:

7.1. Our website and services are not directed at children under the age of 13, and we do not knowingly collect personal information from them.

8. Changes to This Policy:

8.1. We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website.

9. Contact Us:

9.1. If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at contact@ottergroup.com.

By using our website or services, you consent to the collection and use of your information as described in this Privacy Policy.

Last Updated: April 24, 2024